Terms and Conditions

The following Terms and Conditions govern the use of Lavender & Ewe’s Online Service (the Service) including shopping and participation in promotions run by Lavender & Ewe through its website https://www.lavenderandewe.nz (the Site) and other channels including but not limited to specific-purpose websites, showroom sales, telephone and mail order.

Using this website to place an order indicates your acceptance of these Terms and Conditions. Product Information. In order to purchase products from the Site, you will be asked to provide some personal details (e.g. Name, Shipping Address, Phone number, Email Address). Please refer to our Privacy Policy below to review our policy on these matters. If you subscribe to our Newsletter you will be asked for your name and email address. Again please refer to our Privacy Policy for our policy on handling your information.

We make every effort to ensure all information on this site is accurate and up to date. However, in the event, a product is listed at an incorrect price, or with incorrect information, Lavender & Ewe shall have the right to refuse or cancel any order placed for product listed at the incorrect price. Lavender & Ewe shall have the right to refuse or cancel any such order whether or not any such order has been confirmed and your credit card charged. If your credit card has already been charged for such purchase and your order is cancelled, Lavender & Ewe shall refund the amount of the charge.


All prices on this Site are in New Zealand dollars (NZ$) and include GST (at 15% New Zealand sales tax for local sales). Subject to the previous clause, all prices are correct at time of publication and the prices published on the Site at the time and date of the purchase will be the final price paid. The time and date of purchase is the time and date we confirm your order by sending goods to you. However, we reserve the right to alter prices for any reason.

Delivery and Returns

Lavender & Ewe shall arrange an agent to deliver the goods to the address stated on the order or as agreed by Lavender & Ewe in writing. Lavender & Ewe shall deliver the goods by such carrier and such form of transport Lavender & Ewe consider to be appropriate or as selected by the customer during the sales process.

Provided goods are in stock Lavender & Ewe will dispatch your order within 48 hours. Lavender & Ewe will not accept the return of goods for credit or any other purpose unless Lavender & Ewe agrees to accept the return of the goods and advise the Customer a return advice number prior to the return of goods. Return of goods will only be accepted for credit or exchange within 14 days of delivery, unless due to Lavender & Ewe’s error. Return freight will be at Lavender & Ewe’s cost only when there has been an error on Lavender & Ewe’s part.

No returned goods shall be accepted by Lavender & Ewe (even if Lavender & Ewe agree to do so) if they have been tampered with by you or any other person and are not as new, if they are goods expressly sold on a non-return basis, or if they are not accompanied by the return advice number referred to above. Where goods are returned Lavender & Ewe but not accepted as above, they shall be returned to you at your expense.

Receipt by Lavender & Ewe or by any of our agents or representatives of any goods returned other than in accordance with the above two shall not constitute nor be deemed to constitute Lavender & Ewe’s acceptance of the return of the goods for credit or any other purpose.

The Customer agrees to inform Lavender & Ewe within 30 days of the date of invoice if proof of shipment is required.

Order Cancellation

Orders can be cancelled and refunded in full where the cancellation request is received in writing by email at within 24 hours of the initial order.

Risk of Loss

In the case of all items purchased from Lavender & Ewe, the risk of loss and title for such items passes to you upon our delivery to the carrier. Lavender & Ewe is deemed to have fulfilled its obligations to deliver the goods when they are handed to the carrier.


If you are acquiring goods from us for on-sale, or otherwise for business purposes, the Consumer Guarantees Act 1993 does not apply. Nothing in these terms and conditions is intended to be inconsistent with consumers’ rights under the Consumer Guarantees Act and in the event of any inconsistency, the Act overrides the relevant part of these terms and conditions. In any case, where the Consumer Guarantees Act does apply if any of the goods fail to comply with any guarantee in the Consumer Guarantees Act, Lavender & Ewe will repair or replace those goods. The Customer acknowledges that Lavender & Ewe does not provide any Express Guarantees (as defined in that Act) other than those expressly confirmed by Lavender & Ewe in writing;

If the Customer supplies the goods to any person, the Customer must not give or make any undertaking assertion or representation in relation to the goods without Lavender & Ewe’s prior approval in writing, and the Customer must give the person buying the goods such product information relating to the goods as Lavender & Ewe requires, and the Customer agrees to indemnify Lavender & Ewe against any loss, liability or cost incurred by Lavender & Ewe under the Consumer Guarantees Act 1993 or otherwise as a result of any breach by the Customer of these obligations.


This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Lavender & Ewe is not responsible for the operation of or the content on any such site.


The Lavender & Ewe Site utilises ANZ’s eGate Server Hosted Payment Solution for the secure transmission of your online payments. When making your payment you will be redirected from the Lavender & Ewe website to the ANZ eGate secure payment environment to enter your credit card details. ANZ eGate supports 3D Secure Authentication – Verified by Visa and Mastercard Secure Code.

In addition, the Lavender & Ewe website is hosted behind a commercial firewall to prevent hackers from obtaining access to your data.

Your Privacy

Lavender & Ewe respects your privacy and we will protect it. Any personal information supplied to us will only be used to process your order. We will also keep you informed by email of news and special offers from time to time. If at any time you wish to be removed from our newsletter database simply unsubscribe using the link provided in the email or email us at with “unsubscribe” in the subject. Under no circumstances will any personal information you have supplied to us be made available to another organisation.

Contact Details

If you have any queries regarding shopping with Lavender & Ewe, please email us at or call us on 03 570 2136.

Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

The Service’s content, information, and advice is offered free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

Children & Minors

Lavender & Ewe will over time provide content and information, which people may find interesting and may wish to access. However, no one under the age of 18 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions to this website.

Ownership of Site

This Site is owned and operated by Lavender & Ewe. All of the content included on this Site, including, but not limited to, text, graphics, logos, icons, images, and software is the property of Lavender & Ewe or its suppliers and protected by New Zealand and international copyright laws. You are welcome to access and use this site and to view and print one copy of any material on it for your personal, non-commercial use and without removing any of our trademarks or copyright notices. No other copying is permitted without our consent in writing.


This Service provides general information about Lavender & Ewe and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Lavender & Ewe and the services and products they offer. Lavender & Ewe reserves the right to change delete or move any of the material on the Service at any time without notice.

To the fullest extent permitted by law, Lavender & Ewe and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Except as specifically stated in these terms and conditions, or elsewhere on this Site, or as otherwise required by applicable law, neither Lavender & Ewe nor its directors, employees, licensees, content providers, or other representatives will be liable for damages of any kind (including, but not limited to, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental or punitive damages) arising out of your use of, or inability to use, or the performance of this Site or the content thereof, whether or not we have been advised of the possibility of such damages.

Governing Law

This agreement shall be interpreted, construed and governed by the laws of New Zealand. Any and all disputes arising under this agreement or in any way related to this Site shall be dealt with by the Courts of New Zealand and each party agrees to not contest the jurisdiction of these courts.

No action of Lavender & Ewe other than an expressed written waiver or amendment may be construed as a waiver or amendment of any of these terms and conditions. Should any clause of these terms and conditions be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.

We reserve the right to make changes to our Site and these Terms and Conditions at any time and such changes will take effect from the time they are published on this site. These conditions set out the entire agreement between Lavender & Ewe and you relating to your use of this Site.